There’s this statue of a dog in a train station in Tokyo. This dog, an Akita, was owned by a Tokyo University professor who died when the dog was only eighteen months old. The dog, as the plaque reads, walked to the train station every day to await the return of his beloved master. He did this every single day until his own death ten years later. 

The point? This is the type of loyalty we need to build between your brand and your customers.